Helpful information

Contact us

The nearest tube station is high street Kensington, (circle and district line) from the tube station you turn left and walk 7 mins towards Abingdon road. You can also get off at Earls Court station (Piccadilly line) and walk 15 mins. If you are driving, there are pay and displays and nearby carparks. 


Telephone: 020 7460 0650

19 Abingdon Road, Kensington High Street, London W8 6AH

Company information

Nez Hasan Hairgredients Limited

Company number: 14109625

Registered address: 291 Green Lanes, London N13 4XS


Telephone: 020 7460 0650


Do you offer refunds?

You have 14 days for a full refund from date of delivery. For items which can be returned we can only accept the items back to us if they have been unused and are still sealed for hygiene purposes.

All item(s) will be inspected on return. We try hard to accept all returns, in the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. If this does happen, we may ask you to cover the delivery costs. 

If the item(s) are faulty, you will need to send us clear photos & videos within 24hrs of receiving the item(s) and return back to us in its original packaging for a full refund. 

Please email us for more information about our Refund policy.

Who pays the shipping costs in the case of a refund?

We offer free returns shipping. 

Payments & safety

Is my payment data safe with you?

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Do you accept online payments?

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

Where can I learn more about the payment and processing on your store?

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

What forms of payment do you accept?

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Shipping & delivery

All of our Hairgredients products are shipped to you from the UK via a secure, tracked shipping method. Please note that we do not ship to PO boxes, please provide a physical address. 

UK delivery: Any orders made will be shipped from Tuesday to Friday, excluding bank holidays. Orders placed Saturday - Monday will be processed the following business day. 

Worldwide delivery: Any orders made will be shipped with DPD on their designated pick up dates which is twice a week. 

How long does it take to get my products?

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

How much does it cost?

We provide free UK shipping on orders over £50. On all other destinations shipping rates can vary depending on your region and are calculated at checkout.

Do you ship internationally?

Yes, we ship our products worldwide.

Will there be a customs charge on international orders? 

On all international orders you may be charged upon delivery for buying & importing products into your country. Unfortunately, we have no control over these charges and are not aware of the costs as it is based on the country. Nez Hasan does not take any responsibility for any customs or import fees that may occur once the parcel reaches its destination country, the costs must be covered by the customer. To find out more information, we recommend contacting your local customs office.