All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

You have 14 days for a full refund from date of delivery. For items which can be returned we can only accept the items back to us if they have been unused and are still sealed for hygiene purposes.

All item(s) will be inspected on return. We try hard to accept all returns, in the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. If this does happen, we may ask you to cover the delivery costs. 

If the item(s) are faulty, you will need to send us clear photos & videos within 24hrs of receiving the item(s) and return back to us in its original packaging for a full refund. 

Please email us for more information about our Refund policy.

We offer free returns shipping. 

All of our Hairgredients products are shipped to you from the UK via a secure, tracked shipping method. Please note that we do not ship to PO boxes, please provide a physical address. 

UK delivery: Any orders made will be shipped from Tuesday to Friday, excluding bank holidays. Orders placed Saturday - Monday will be processed the following business day. 

Worldwide delivery: Any orders made will be shipped with DPD on their designated pick up dates which is twice a week. 

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

We provide free UK shipping. On all other destinations shipping rates can vary depending on your region and are calculated at checkout.

Yes, we ship our products worldwide.

On all international orders you may be charged upon delivery for buying & importing products into your country. Unfortunately, we have no control over these charges and are not aware of the costs as it is based on the country. Nez Hasan does not take any responsibility for any customs or import fees that may occur once the parcel reaches its destination country, the costs must be covered by the customer. To find out more information, we recommend contacting your local customs office. 

Nez Hasan Hairgredients Limited

Company number: 14109625

Registered address: 36 Beaumont Crescent, London W14 9PF

Email: infi@hairgredients.com